Upholstered Ash Gray Sofa

SHIPPING IN THE U.S.

Our products are drop-shipped directly from the manufacturers via ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays. The estimated shipping times are noted in the product descriptions. Most In-stock furniture items will be shipped within one to two weeks of placing an order and should be received within 7 to 10 business days after an item ships. 

Sometimes, shipping delays outside the control of Pin the Look occur. When you purchase an item from Pin the Look, we cannot guarantee a delivery date as the shipping industry sometimes experiences backlogs and staff shortages that can push the delivery date back by days, weeks, and sometimes months. By purchasing from us, you agree that delays can occur.

Curbside shipping is included for furniture going to an address in the continental U.S. This means your furniture will be delivered in boxes or on a pallet to the front of your home at no additional charge. If you desire White Glove Service, you can choose this option in the drop-down box next to the item you are ordering. Please note that the "White Glove" service includes delivery on the first floor; for items going up a flight of stairs, please select "White Glove Delivery with Stairs."

Once an order is placed, we will confirm an estimated shipping timeframe with you via email.

FREE SHIPPING CONDITIONS

Free shipping applies to the contiguous U.S. only (excludes Alaska and Hawaii). Addresses that are "Remote" or accessible only by "Ferry" will incur an extra fee. Addresses that are considered "Remote" by shipping carriers, which could mean in the mountains or countryside, will incur additional fees ($495 - $995). Pin the Look reserves the right to add additional fees for shipping when the piece is oversized and/or the address is outside of normal delivery areas. In this case, we will provide a Custom Quote.

WHITE GLOVE CONDITIONS

White Glove delivery includes 15 minutes of assembly. For some items, such as beds, large cabinets with multiple pieces, and anything with a canopy, additional charges will apply for assembly. 

RETURNS

PintheLook.store will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. 

• All returns must be shipped back in the original packaging. 
• Please note that the color of an item may vary on your screen.  If you choose to return an item due to the color or any reason, you will be liable for outbound and return shipping, plus a restocking fee of 20%. 
• Once the original item is returned, you will receive a refund for the amount paid, excluding shipping costs included in the price and a 20% restocking fee. 
• Please inspect your furniture upon arrival to determine if there is any damage. If you detect any damage, do not accept the delivery and note the damage on the delivery form. 
• If your item is damaged during delivery, we will repair it. If a repair is impossible, we will replace it quickly. If the box is dropped off, damages must be reported within 24 hours. 
• In the event of special promotions or discounts, Pin the Look reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages when the offer is valid. Please call a customer care representative with any returns-related questions about these special offers.

ITEMS WHICH CAN NOT BE RETURNED:

• Furniture or decor that is made upon order (noted in product descriptions)
• Items discounted for final sale
• Custom order merchandise (made in the finish of your choice)
• Clearance items with discounts over 25% off
• One of a Kind Items or Antiques

Please note that shipping is NOT refundable.

Pin the Look will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.

DAMAGES

Shipping damages can occur, however rare. Please inspect your items upon delivery. If an item is damaged, this must be noted on the delivery invoice, and we will need photos of the broken item and box. 

IF AN ITEM IS DAMAGED, DO NOT ACCEPT IT from the delivery company. If damaged items are accepted with White Glove Delivery, the DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT, AND THE RESOLUTION IS A REPAIR, NOT A REPLACEMENT. You are responsible for notifying us within 24 hours of receiving and accepting a damaged item so that we can arrange for repair services.

In the event that the box is dropped off without your signature, DAMAGES MUST BE REPORTED WITHIN 24 HOURS of the delivery. Many items are hand-made, and their colors and textures will vary.  Therefore, VARIATIONS IN COLORS AND TEXTURES ARE NOT CONSIDERED DAMAGE. Contact us immediately about the damage and email the photos to info@pinthelook.com. If the damage is reported within 24 hours and/or is noted on the delivery form, Pin the Look will arrange for the damaged item to be picked up and a new one to be delivered to you as quickly as possible. Once a furniture item is accepted in good condition, Pin the Look is not responsible for any damage that occurs while the piece is in your possession. All items pass a quality inspection before they ship, and when you accept an item, it is now in your care. Any damage or breakage that happens while the furniture is in your care is your responsibility.

ORDER CANCELATIONS

We reserve the right to cancel any order, including orders for items that have been discontinued, items priced at zero by accident, items that cannot be reasonably delivered to the shipping address, or for any legitimate reason. By agreeing to these terms, users, as reasonable adults, understand and agree to this. 

Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee, will be deducted from the original amount paid. 

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